KEEPING AN EYE ON WHAT MATTERS MOST.

As part of our ongoing commitment to food quality, we track four key KPIs (Key Performance Indicators) on a monthly basis at all of our facilities. Our overall goal is to reduce each metric by 10% year over year.

Quality Claims

Our quality claims are measured in dollars returned to customers for any instance of inferior quality, including bones, temperature abuse, damage, foreign materials, spoilage, etc.

10% LESS for FY19 compared with FY18

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Customer Complaints

We track customer complaints versus each unit of 1 million pounds sold.

23% REDUCTION for FY19 compared with FY18

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Noncompliance Reports

USDA Noncompliance Reports are a standard method for communicating concerns to the plants when extra attention or improvement is required.

3% FEWER for FY19 compared with FY18

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Quality Matrix

We've identified 11 different quality elements which we measure at each facility. A score of 50 indicates a certain facility is meeting its quality goals for the month.

4% HIGHER for FY19 compared with FY18